Billed for two stores

Shopify Discussion

Topic summary

A user discovered they’ve been charged for two Shopify stores monthly for approximately 5-6 months and needs assistance canceling one of them.

Main Concern:

  • Wants to ensure they’re not paying multiple times for the same store
  • Currently has one store with Auto DS subscription included in a package deal

Suggested Resolution Steps:

  • Review billing email or payment history to confirm duplicate charges
  • Verify all paid app subscriptions beyond Auto DS
  • Contact Shopify support directly to identify and deactivate any additional active stores

The issue remains unresolved and requires the user to take action by checking their billing records and contacting Shopify support.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I notice that I am being billed for two stores every month for about 5-6 months. I need help with canceling this other store.

I have a store with auto DS that I pay for monthly in the package deal and I want to make sure that I’m not paying for the same store or stores 2-3x a month.

Thank you.

2

Hi @HE516

You can check your billing email or history if you are really paying for two stores. Double check if you have any other paid apps as well beside Auto DS. You can also reach out to Shopify support team if you think that you have other active Shopify store that needs to be deactivated.