You have been billing me for an account that i have closed and deactivated. I was billed this morning, making it finally a full year of straight up theft.
$30/month for 12 months totaling more than $360 before taxes.
I have reached out to you in email about the situation and you never got back to me.
I have expressed my intention to file a small court demand for reimbursement, no response from your end.
I couldn’t be more disgusted with a corporation.
This is my last attempt to settle this in your platform before we escalate.
If i find out that this is an issue that everyone has in deactivating accounts with, i will call every attorney in the books to find one willing to work on a large scale case against you.
You’ve stolen from me for a year, made an enemy, and if do not receive a reimbursement from you, we will go to war.
My details are as follows:
Shop URL: http://cocosneaker.shop/
Main Account: [email removed] (this email is not operative)
Just found out this billing came from a store that was never even opened. You billed me 371.00 for a store that was never even opened. Day one i backed out.
Thank you for reaching out about this and sharing the screenshots and details about what has happened.
I can see from your screenshots, that you have found the store that the billing charges have originated from. I can definitely appreciate your desire to get this resolved ASAP. Now that you have access to the store account, that will make things a lot easier and faster! Do you have access to the login email used for this store? If not, please add a new staff account using an active email and transfer ownership to that email address. This will be required so that our account team can verify the refund request and it is the fastest way of doing so.
Once you have transferred ownership to an active email address, or ensured you can sign in as the AO with an active email address, please close the store account by following the steps here.
Once the account is closed, please reach out to our live support through the Help Center to make the refund request. Because these billing charges span across a year our live support team will need to escalate the request for review. Our standard support is not able to refund that many billing cycles without approval from the billing team.
Thank you for reaching out about this. Our authenticated support channels would be happy to assist you in having this escalated. If for some reason you are unable to close your stores or find the stores connected to your billing details we can escalate this to have your billing details removed from the platform. This will ensure there are no additional billing charges processed to your account.
To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to continue without an account, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.
