I need contacted by a support agent as soon as possible. I deactivated my account and just received a monthly billing. I had to reestablish an account just to ask this questions. Thank you.
Hi @ALERNV ,
Thank you for reaching out. This is not something we can assist with directly here as we cannot authenticate you on your account via the Community. Please reach out to our support team via the Shopify Help Center and they can look into this for you.
No, the support team cannot help even with entering Speak with support unless I have a store activated, which I don’t because I deactivated it, and all Support does is tell me I need an active store, before I can contact a Live Agent. Are the next instructions to start a new store, to contact a LIVE SUPPORT AGENT, only to re-deactivate everything? This makes no sense! Why is Shopify making this SO HARD to resolve? I just want to do everything I can to deactivate and delete all of it, without any further charges.
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hi… i have not used my shopify store for past 2 months but shopify recently deduct my subscription fees from my account … i want my refund