Let’s say the merchant purchases a monthly subscription on our app through the Billing API. Then, 15 days later, he cancels the subscription.
Is he charged only half of the subscription monthly price?
Topic summary
Main issue: whether a monthly app subscription via the Billing API is prorated if canceled mid-cycle (e.g., after 15 days).
Clarification from docs: uninstalling the app automatically cancels the subscription. No credit or proration is applied for the remainder of the billing period.
Implication: canceling partway through the month doesn’t result in a half charge or partial refund; the full monthly fee stands.
Additional note: merchants can reinstall and continue using the app for the rest of the already-paid billing period.
Outcome: question answered with official policy; no further actions or unresolved points indicated.
Hi,
Based on our docs “When an app is uninstalled, Shopify automatically cancels the subscription. A credit isn’t applied to cover the cost of the rest of the billing period. Merchants can reinstall and use the app for the remainder of the billing period.”
Hope this helps!