I was billed randomly £30.54. Not only was the amount odd but it came after I had not bend on Shopify for months and I could never contact real support on getting this solved or at least explained why because I don’t even know on what account this has happened as the ones I know about all the stores are active and have never billed me.
Hey, @Lennart_4 .
Thanks for reaching out.
We do not have store or account-specific access to billing information from the Community forums due to the sensitive information that would need to be shared. In this case, I would suggest reaching out to our live support about this situation. You can get in touch with our live support by navigating to the Help Center. When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.
Let us know if you have any questions.