Dear Shopify Support Team,
I hope this message finds you well.
I recently tried out an app called “Atlas: AI Store Builder” from the Shopify App Store. After installing and testing it, I decided to uninstall it shortly afterward, as I wasn’t satisfied with the results.
However, I’ve now noticed that I’m still being asked to pay for the app despite no longer using it. I would like to confirm that I do not wish to be charged for this app, and I kindly request assistance to ensure that this charge is removed from my billing. I only wish to continue paying for my Shopify subscription, not for any uninstalled apps.
Could you please look into this and advise on how to proceed? I am happy to provide any additional details if needed.
Thank you for your support and understanding.
Best regards,