Billing Payment Failed

Payments + Shipping & Fulfilment

Topic summary

A user experienced two consecutive billing payment failures for their Shopify subscription, despite the second card having sufficient funds.

Key concerns:

  • First payment failed on original credit card
  • Second attempt with a new card also failed
  • Shopify will automatically retry the payment the following day

Unanswered questions:

  • Root cause of the second payment failure remains unclear
  • Whether the store will be frozen after a third failed attempt is unaddressed

Suggested troubleshooting:

  • Verify that billing address and account details match the payment method exactly
  • Mismatched address information is a common cause of payment failures

Status: The issue remains unresolved with no definitive solution or official response provided.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hi

My billing payment failed on on of my credit cards. I added a new card and re tried the payment and it failed the 2nd time.

I received an email saying it will be tried again tomorrow.

  1. Why did it fail when I read tried today on a card with funds.

  2. Will my store be frozen if the payment fails for the 3rd time.

Thanks

Sharlene

1 Like
2

Sometimes billing failures happen because the address or utility record doesn’t match your payment method.
You can check your Sui Gas Bill online to confirm your latest registered billing details — that usually helps verify info before retrying payment.