Hello Team,
I have changed my monthly Shopify billing currency to Rupees. after the change, I have not able to pay Shopify billing amount.
I have tried different cards but cannot pay billing amonut.
Hi, @FLORAFOUNTAIN .
Welcome to the Shopify community and thanks for sharing your question here!
I understand that you’re unable to pay your Shopify bill since changing your billing currency to rupees. You’ve tried different cards and are still unable to pay your bill. Rest assured, I’ll do my best to share applicable resources and best next steps to have this resolved for you.
Upon viewing the screenshot you shared, can you ensure that you’ve checked the expiry date and balance for your payment method? Could you also try reaching out directly to your bank/card issuer to confirm there are no issues or holds on their end?
For better visibility, I’d like to share what payment methods are accepted to pay your Shopify bill:
- A valid credit card from Mastercard, Visa, or American Express
- A debit card that is co‑branded with Mastercard, Visa, or American Express
- Shopify Balance in some regions
- PayPal in some regions
You can find more information on what payment methods are accepted through our Billing FAQ help center resource.
If you’re still unable to pay your bill after confirming the expiry and balance are up to date and have contacted your bank, I’d advise reaching out to our support team. I recommend this option as you’ll need to be authenticated and we’ll need to check within your admin/account to ensure it is set up correctly.
If you haven’t already, you can create a support request via our Help Center to reach our team via chat, email or by scheduling a callback. This is the next best course of action as we are unable to authenticate or provide account-specific information via our community forums.
Let us know if you have any further questions or need assistance accessing the help center.
Hello team,
Same error showing in our other Shopify account. (Showing payment in processing and then failed)
I have changed my monthly Shopify billing currency to Rupees. after the change, I have not able to pay the Shopify billing amount.
I have tried different cards but cannot pay the billing amount.
Attach Screenshot.
Hi, @FLORAFOUNTAIN .
Thanks for joining in on the thread and including a screenshot.
Could you check the expiry dates and balances for the different payment methods you’ve tried? I recommend contacting your bank to confirm there are no issues or holds on their end.
I’d also like to reshare our Billing FAQ resource that lists what payment methods are accepted when paying your Shopify bill. If you could doublecheck that the payment methods you’re using are part of our accepted payment methods.
Once you’ve confirmed with your bank that there are no issues, I encourage you to reach out to our support team via the Shopify Help Center. We are unable to authenticate your account or provide account-specific information via our community forums. Once you’re authenticated, it’s best our team takes a closer look at your Settings > Billing section within the admin.
Please let us know if you need assistance creating a support request or accessing the help center.
I hope this helps!