Billings

Shopify Discussion

Topic summary

Issue: A merchant reports duplicate monthly withdrawals by Shopify for the last two months. Their bank cannot provide the destination account details, and Shopify’s billing section shows only one invoice per month.

Clarifications: Support asks whether the merchant had previously used Shopify, when they last logged in, and if a new store was created recently. The merchant has used Shopify since December 2023, pays monthly consistently, sees only one invoice per month, and confirms no new store or additional activity.

Action item: Support advises contacting Shopify Support directly via the provided link to authenticate. Once authenticated, the team can access the store and billing records to identify the source of the extra charges.

Status: Unresolved and ongoing. Key questions remain about whether the duplicate charges stem from another store or account. No images or attachments are central to the discussion.

Notes: “Invoice” refers to the monthly billing record; duplicate withdrawals mean two charges for the same month.

Summarized with AI on December 23. AI used: gpt-5.
1

I received a message on my phone that shopify withdrew the monthly billings twice for the past 2 months, I want to know the account that this money was withdrawn for and I cant get this info through my bank

2

Hi @Turath ,

Have you used Shopify in the past and created a store? If so, when was the last time you logged in?

3

I’ve been using Shopify since December 2023 and I pay the monthly constant payment but the last 2 months shopify withdrew the monthly billings twice and it is only shown once in my shopify billings

4

Hi @Turath ,

Okay, I see. To confirm, you are only seeing one invoice per month in your store’s billing section? Have you started a new store in the last couple of months?

5

no I have not had any activity on shopify other than my turath account so the money withdrawal was not done by me

6

Hi @Turath ,

Okay, thank you. In this case I would recommend contacting our support team directly as I cannot authenticate you here. Once authenticated, our team can access your store and view your billing information to try and locate the source of the charge.