Admin panel loads as a blank white screen for many users across browsers and devices. Console logs show a Subresource Integrity (SRI) error for a Shopify CDN JavaScript asset, causing the browser to block it and the client not to load.
Impact spans Chrome, Edge, Firefox, and some non-Chromium browsers; a few could still access via Safari or the Shopify mobile app. Several users noted it worked earlier, then failed, then later recovered.
Status and recency: Multiple posts report “Panel is back” and “WORKING NOW,” indicating a transient Shopify-side fix; shopifystatus.com was shared. However, some new accounts and staff users still encounter the blank page.
Reported workarounds/outcomes:
Complete account setup (especially Two‑Step Authentication) at accounts.shopify.com, then finish store setup and re‑login.
For staff users, delete and re‑add the staff account; accept the invite to restore access.
Open points: No official cause confirmed; SRI mismatch suggests a CDN or deployment integrity issue. Discussion is mostly resolved for many but remains open for edge cases; monitor shopifystatus.com and try the noted workarounds if the issue persists. The console error snippet is central to understanding the failure.
Summarized with AI on December 13.
AI used: gpt-5.
I’m encountering an issue with my Shopify store where the admin panel appears as a completely blank white screen. I’ve tried the following troubleshooting steps, but the issue persists:
Cleared browser cache and cookies.
Tried accessing the admin panel from different browsers and devices.
Disabled browser extensions and ad blockers.
Accessed the admin panel in incognito/private mode.
Checked Shopify’s status page for any ongoing issues (none reported).
Reviewed the developer console for errors (no clear indication).
Despite these efforts, I’m unable to access any part of the admin panel, which is affecting my ability to manage my store. Has anyone else experienced this problem, or does anyone have suggestions for resolving it?
Any help or advice would be greatly appreciated. Thank you! Check the screenshot for your reference
The console errors might show there’s some issue with integrity checks that doesn’t allow the client to load.
Failed to find a valid digest in the 'integrity' attribute for resource 'https://cdn.shopify.com/shopifycloud/web/assets/v1/vite/client/en/router-CbhSmhB1OSJu.js' with computed SHA-256 integrity 'oARX86GJ1EjeXKXHIetmSdFtV/CLifrgAlLk4RJR+Vk='. The resource has been blocked.
Thank you, yes it seemed like that was the issue. I tested it on two different browsers, but they were Edge and Chrome (They both use the same engine, so they’re essentially the same browser).
Same issue here. I can access the admin through the shopify app but not on my desktop through google chrome. Cleared out all cache and cookies as well as flushed DNS but still getting blank page an uncaught promise error. I think Chrome updated for me last night as well, I’m wondering if something happened with that.