**bleep** Store went offline after I ordered products

I ordered a product for shopmuranna with Order #1916 but the product was not yet delivered and then I requested for return and asked refund my money but when today I tried to see the status of my return request I see that store in offline and gone. and there is no bleep customer support call service by shopify, what the hell business you doing in this world when you can not provide support to your customers