Hello
We wish to block the use of the POS app on personal devices (e.g: an iPhone)
How would we do this? There is 0 reason for our people to install the app on Apple or Android devices, so we wish to be able to block its use.
Thank you
Topic summary
A merchant wants to prevent employees from installing and using the Shopify POS app on personal devices like iPhones or Android phones.
Current Limitations:
- Shopify does not provide a native feature to block POS app installation on personal devices.
Recommended Solutions:
- Permission-based approach: Create a “POS Staff” role under Settings > Users and permissions with access limited to Point of Sale only, no admin privileges. Combine this with a company policy and require unique POS PINs for each staff member.
- Enterprise option: Shopify Plus subscribers can use Single Sign-On (SSO) with a third-party identity provider for stricter login management, though this is a more expensive solution.
Status: The question has been answered with workarounds, but no direct blocking mechanism exists.
Hi @SouthQc
Shopify does not offer a direct feature to block the POS app from being used on personal devices. However, you can achieve a high level of security by combining policy with Shopify’s built-in permissions.
For most merchants, the best approach is to create a specific “POS Staff” role for your employees under Settings > Users and permissions. This role should have access only to the Point of Sale and no admin privileges.
When you combine this with a strict company policy and ensure each staff member uses their own unique POS PIN, you significantly reduce the risk and functionality of anyone using the app on an unauthorized device.
Or there is an alternative but a bit pricey, you would need to be on the Shopify Plus plan. The Plus plan supports Single Sign-On (SSO), which allows you to manage logins through a third-party identity provider.
Hope this helps!