Blocked upload payment documents for shopify payments

Shopify blocked document upload after uploading documents several times and now asks to contact support. How to unblock upload to upload clearer documents?

Hey there, @NavaComShop !

I recommend contacting our live support team so we can assist you with this further. To do so, follow these steps:

  1. Head over to the Help Center.
  2. Enter the details of your question into the chat assistant.
  3. Wait for the chat assistant’s response and click I still need help.
  4. Follow the prompts to be connected with a Support Advisor.

Please let me know if you have any other questions!

I have been waiting for an assistant at the contact center for 3 days already? How much longer do I have to wait?

I started the chat again - I’m waiting