blocking orders outside europe

Topic summary

A store owner is experiencing issues with their geographic sales restrictions and pricing calculations.

Main Problems:

  • Receiving orders from the USA despite attempting to limit sales to Europe only
  • Shopify’s currency conversion rate (EUR/USD) appears inaccurate
  • Calculated postal/shipping costs are significantly lower than actual costs

Current Status:

  • The user is seeking guidance on how to contact the service desk for support
  • No solutions or responses have been provided yet
  • The issue remains unresolved
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

I receive order from usa while i want to limit to euro

also shopify uses wrong euro dollar rate and nakes up postale costs far lower than reality

how do I contact service desk