We want to resolve this as efficiently as possible for you. We will need to access your account and take a closer look at what’s going on. I suggest contacting our support team through live chat via the Help Center right below:
Topic summary
A Shopify store owner reports a puzzling issue: a blog post about composite decking installation is live and accessible on their website (bingleyfencing.co.uk/blogs/news/composite-decking-installation), but doesn’t appear in the Shopify admin’s blog section.
Key details:
- The post was published on November 29th
- The user can edit the page despite it not showing in the backend blog list
- No third-party apps are being used to publish blog posts
Resolution path:
A support representative (Moira) acknowledges the unusual situation and recommends contacting Shopify Support directly via live chat through the Help Center. Direct account access is needed to investigate why the blog post exists on the frontend but is missing from the backend interface.
The issue remains unresolved and requires official Shopify technical support intervention.