Blurry product pictures- is there coding to fix issue template TRADE

Store Design

Topic summary

  • Issue: Product images on the “wardrobe” page appear blurry and show white margins. A screenshot and the store URL were shared for context.

  • Suspected cause: The theme’s image sizes attribute caps at 405px for screens wider than 1000px, not accounting for larger screens or high‑DPI displays, which can cause distortion.

  • Proposed fix: Change the sizes attribute to serve larger responsive images (use 50% viewport width on medium/large screens and 100% on small screens). Exact values were provided by a helper.

  • Guidance request: The merchant asked for step‑by‑step instructions on where to paste the code.

  • Access granted: Since file location was unclear, the helper requested theme code access. The merchant approved collaborator access and reuploaded the blurry images for testing.

  • Current status: The merchant is awaiting the helper to apply the fix and confirm results, with several follow‑ups due to time sensitivity. No confirmation of implementation or resolution yet; discussion remains open.

Summarized with AI on December 23. AI used: gpt-5.
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LOFTROBE_0-1721932888908.png
LOFTROBE_0-1721932888908.png667×251 87.7 KB

Images posted on product wardrobe page - www.loftrobeshop.com

2

Hi @LOFTROBE

Based on your theme code its The sizes attribute you’re using doesn’t account for larger screens or high-DPI displays. It caps at 405px for screens wider than 1000px, which might be causing the distortion of images.

Please consider changing the image sizes attribute to the following.

sizes="(min-width: 1200px) 50vw, (min-width: 750px) 50vw, 100vw"

Thank you.

3

Hi,

Where do I paste the code please? Can you send me step by step instructions.

Thanks

Steph

4

Hi,

Can you kindly advise step by step to paste above code please to fix blurry images as I’m really struggling with this.

Many thanks

Steph

5

Hi,

Are you receiving my messages?

Thanks

6

Hi @LOFTROBE

It’s hard to say which file contains this code without accessing the theme code. I can help you out with it however I will need access to edit code.

Please feel free to drop me a WhatsApp message at the given number or by mail at support@entesta.com to proceed with the request.

Thank you.

7

Hi, I can give you access but is this something you can do for free please?

Thanks

8

Hi @LOFTROBE as mentioned I can help you with it. Its free.

9

Thank you so much, let me give you access to my site. I will reupload the blurry images in products - wardrobe so you can see and fix.

4795 collaborators code. I think you need to send me a request to accept.

Very much appreciated.

Regards

Steph

10

Hi @LOFTROBE

I have requested the access.

Thank you

11

Accepted, thank you. You have access now.

Regards Steph

12

Hi,

Is all ok? I uploaded the blurry images for you to fix please on ‘wardrobe’ product page.

Regards

Steph

13

Hi,

Can you kindly tend to this matter at your earliest as I have potential clients going on site today.

I uploaded the blurry images again on ‘wardrobe’ product page to fix and make them all clear and eliminate the white on side of images.

Thank you greatly for all your help.

Many thanks

Steph

14

Hi,

Could you be so kind to let me know when you will be tending to this matter. Currently the blurry images don’t reflect good on our copany.

Many thanks

Steph