Booster seo became a nightmare

Shopify Discussion
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Booster SEO IMAGE OPTIMIZER App Caused Blurry Images – What Would You Do?

Hi everyone,

We recently experienced a major issue while using the Booster SEO app. Without our knowledge, the app caused all images to appear blurry—but only for new visitors and devices. Our own cached devices showed everything as normal, which made it nearly impossible for us to detect the issue immediately.

During this period(3 months), we had about 30,000 sessions on our website, meaning thousands of potential customers saw unclear images, severely impacting our conversion rates and brand reputation. We run a home decor and furniture shop where the picture quality is everything.. Unfortunately, we had active paid ads running as well, leading to wasted ad spend and potentially significant loss in sales.

We contacted Booster SEO for compensation, but they refuse to accept responsibility or cover the incurred costs. They offered us for free membership and refund which is no way near the damage they’ve caused and the problem is still there and not fixed so we cannot use their app again. We resolved the problem by uninstalling the booster seo.

We contacted Shopify as well they told that they cannot interfere with the apps that runs on their platform..

And so we are gonna go legal ways if the chances are good for a good outcome but..

Has anyone else faced a similar situation?
What steps would you recommend we take next to resolve this matter fairly?

Thanks in advance for any insights or advice!

Best regards,

Can

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Hi @shopowner12

It is indeed a nightmare to experience this issue if I were you after using Booster SEO APP. For now the first step you need to do is to restore all issue images and take some time to update them again, then find out another APP to do the image compression.

If you need any recommendations on the tools of image optimization, you can consider a tool called Image Resizer from Shopify and another one from what I used on my store before. You can choose what you like and see if work on your store images. Thank you!

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Try TinySEO for image optimizations. It’s the best in the marketplace! Also they always have backups for 30 days in case you need to restore

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A good practice is to test apps on a duplicate theme or staging version before applying them to a live store, so issues like this can be detected earlier. Also reviewing your image backup and CDN cache settings might help ensure the problem is fully resolved.