It’s hopeless. The cart isn’t working since we switched and now they don’t reply to emails. It’s costing us over $5k per day as only some of the sales coming through. I’ve explained how serious this is but no updates and we’re still in same position. Absolutely disgusted with this company.
Topic summary
Users are evaluating Booster Theme, a third-party Shopify theme that claims superior performance and conversion optimization but is notably absent from the official Shopify Theme Store.
Major Concerns Raised:
- Multiple users report critical technical failures, including non-functioning cart and “Add to Cart” buttons causing significant revenue loss (one user claims $5,000+ daily losses)
- Customer support is described as unresponsive or non-existent, with wait times exceeding 14 hours for critical issues
- The theme has been removed from Shopify’s official store, raising legitimacy questions
- One user alleges the developers intentionally create bugs to force customers into paid support plans
Mixed Feedback:
- One positive testimonial claims dramatically increased conversions and ease of use
- Several users are comparing Booster to alternatives like Turbo theme but struggle to find reliable reviews
Current Status:
- Questions remain about whether the company is still operational
- Multiple users recommend avoiding the theme and switching to official Shopify Theme Store options
- The discussion remains unresolved with prospective buyers seeking more information