Buyer reports purchasing shoes from a Shopify site later identified as a scam; the store and domain were deleted, and the credit card charge remains pending. They ask whether the pending transaction will drop or post, necessitating a chargeback.
Community advice: first attempt to contact the merchant via the order confirmation email to clarify the order status. The store being offline may have various causes, so try direct communication before escalating.
If there is no response or proper information after about two weeks, contact your bank or credit card issuer to report the issue and consider a dispute/chargeback.
Resource provided: Shopify Order FAQ (link) for guidance on next steps.
Status: unresolved. No definitive answer was given on whether the pending charge will be canceled automatically; the thread supplies an action plan and remains open/ongoing.
Today I fell victim to a Shopify scam. I purchased a pair of shoes off a shopify website, and realized that they were a scam website. They deleted their website and their domain.
Question: The transaction is still “pending” on my credit card. Since they deleted their website, will the pending transaction get deleted? Or will it be posted and I have to contact my credit card company for a chargeback?
Hi there, @lightzen621 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
When it comes to such matters, we always refer you to communicate with the store in question. The order confirmation email is the best way to reach out and inquire further as to what is happening with your order. Lots of things can be happening as to why the store has been removed online. We suggest trying to reach out to the store first before anything.
If you have tried to communicate with them however and it’s been over 2 weeks and you still are not receiving the proper information, that is when we recommend you reach out to your banking partner that you used for this order to inform them of what is happening with this order.
Definitely let me know how this works out for you. I have also attached our Order FAQ page for your reference.