Multiple store owners report that domains purchased directly through Shopify are not appearing in the Domains section even after waiting the stated 48 hours. When attempting to “connect an existing domain,” they see a message that the domain is already connected to a store.
One participant also notes checkout and payment setup issues, seeking technical support.
A Shopify staff member explains they cannot authenticate or access account-specific details via the public forum. They direct users to contact live support by logging in through the Contact Us page link, which verifies ownership, then navigating the Help Center to “Get Support” and speak with a Support Advisor about the domain.
No in-thread fix or root cause is provided. The discussion remains unresolved; the concrete next step is to reach out to Shopify live support for account-specific investigation.
Hi everyone,
So I bought the domain directly through Shopify 2 days ago, and it is still not showing up under the Domains section. I tried ‘connecting an existing domain’ and it says there is already a store connected. Since it says it might take up to 48 hours for the domain to show up, I waited but even after 48 hours it is still not showing up.
I am having the same issue with my. is there no technical support team with shopift? I also need to setup my check-out and payment method but its not working… Can someone help pls…
Hey @dautovicb .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful.
Since I cannot authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, I would suggest reaching out to our live support for a further look into the issue.
You can get into contact with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak directly with a Support Advisor about the domain.
Let me know if you have any questions.
I have the same issue .. I bought a domain directly on Shopify .. but it doesn’t show ..