I am having the same issue with my. is there no technical support team with shopift? I also need to setup my check-out and payment method but its not working… Can someone help pls…
Topic summary
Multiple store owners report that domains purchased directly through Shopify are not appearing in the Domains section even after waiting the stated 48 hours. When attempting to “connect an existing domain,” they see a message that the domain is already connected to a store.
One participant also notes checkout and payment setup issues, seeking technical support.
A Shopify staff member explains they cannot authenticate or access account-specific details via the public forum. They direct users to contact live support by logging in through the Contact Us page link, which verifies ownership, then navigating the Help Center to “Get Support” and speak with a Support Advisor about the domain.
No in-thread fix or root cause is provided. The discussion remains unresolved; the concrete next step is to reach out to Shopify live support for account-specific investigation.