Brand scamming order not received

Payments + Shipping & Fulfilment
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Topic summary

A customer purchased joggers from Devpare (a Shopify-powered store) but hasn’t received the order after 2.5 weeks. The store provided conflicting information—claiming items were shipped, then stating they’re still at the warehouse—and has now stopped responding to Instagram messages.

Recommended actions:

  • File a payment dispute through credit card, PayPal, or bank for “item not received”
  • Send a final warning to the store threatening dispute/report if no response within 48 hours
  • Report to Shopify (though they don’t manage individual orders, multiple complaints may trigger investigation)
  • Check online reviews on Google/Trustpilot to verify if others experienced similar issues

Current status: Unresolved. The customer is seeking refund options, with payment dispute identified as the most effective recovery method.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi I brought a pair of joggers from a brand called devpare which is powered by Shopify. In the past 2 and 1/2 weeks they have been saying they’ve been shipped and then they say they are still at there warehouse. Personally I think I have been scammed out of my money. They have now stopped responding to my message on instagram. Is their any way I can get my money back.

thanks

2

Hi @Ed7777

It sounds like you’re dealing with a frustrating situation, and I totally get why you’re feeling scammed. When a store keeps changing its shipping status and then stops responding, it’s a major red flag. Since the brand operates on Shopify, let’s go over your best options to get your money back.

Here’s what you can do:#### 1. Check Your Payment Method & File a Dispute- If you paid with a credit card or PayPal, you have strong buyer protection. Contact your bank or PayPal and dispute the charge as an “item not received.”

  • If you used a debit card, still reach out to your bank, but refunds might be harder depending on their policies.

2. Try Contacting the Store One More Time

Before escalating, send them a final email or message saying:
“I haven’t received my order after X weeks, and you’ve stopped responding. If I don’t get an update or refund within 48 hours, I will dispute the charge through my bank/PayPal and report your store.”

Sometimes, a serious warning gets their attention.

3. Report the Store to Shopify

If they are truly scamming people, Shopify needs to know. You can report them here:
:backhand_index_pointing_right: Shopify Report a Store

Just note that Shopify does not manage individual store orders—they only host the website. But if enough complaints pile up, they can investigate and take action.

4. Check for Other Customer Complaints

Look up “Devpare reviews” on Google or Trustpilot. If others have the same issue, it confirms they might be running a scam. If so, drop a review to warn others.

What’s Next?

If they don’t respond and your bank/PayPal can’t help, then unfortunately, the chances of getting a refund directly from the store are low. But acting fast with a dispute is your best shot at getting your money back.

Let me know if you need more help with the dispute process!
Best regards,
Daisy