I would like to address an issue I am having with the recently implemented “new customer accounts” feature on Shopify. This feature allows customers to manage their accounts through a domain such as account.shop-name.com. However, with the new update, customers must enter their email addresses to receive a 6-digit code to log in. I am encountering an issue with the in-between page, which features a redirect URL from Shopify, specifically customer.login.shopify.com. Furthermore, the branding on this page is not customizable, featuring a white background and blue buttons that do not align with the theme of my website. I find both of these issues to be unprofessional.
I am seeking a solution to these issues and would appreciate any insights from the community or perhaps Shopify itself. Please note that I am not interested in utilizing an app, and I am considering reverting back to the Classic Accounts feature.
If you haven’t already (I have), please communicate this DIRECTLY to Shopify customer support as requests made in the forum can take upwards of a decade to be implemented (see merging customer accounts).
To make things even worse, I read in another thread that the email with the one-time code for customers to use comes from the Shopify domain and not the store they are trying to log into. Not sure if this is just self-marketing by Shopify but I’m amazed other people aren’t speaking up about this.
I’ve reached out to their support about this as well. There are contradicting statements going on, including in Shopify’s support articles.
I’ve attached two photos, ‘Photo 1’ shows the ‘checkout branding’ applies to new customer account pages while ‘Photo 2’ shows that the original statement is incorrect and that the new customer account login page is not customizable. Hopefully, the new customer account login page and dashboard will be customizable soon, but it’s been over a year with this issue and no changes have been made.
