Wholeheartedly agree! I can count the number of times on every slightly busy day that the lack of a useful save cart function has directly caused slower checkout times, muddier communication with customers, and all around prevents us from operating as efficiently as we had been previously. Every other place I’ve worked that sells physical items of any kind has had a function to save a cart, from small coffee shops to larger chains. BRING BACK SAVE CART.
Topic summary
Call to restore the “Save & Retrieve Cart” tile in Shopify POS (Point of Sale) after its removal in early 2024. Merchants report the Draft Order workaround requires more taps, slows checkout, and worsens customer communication; some removed the Draft Order tile entirely.
Evidence of impact: previously active threads with thousands of views were archived (one cited 7,200+ views and 106 replies). The App Store page still advertises “save carts and retrieve them later,” increasing frustration.
Support feedback (paraphrased by a merchant): the POS team is aware of pain points, is revamping smart grid tiles, fought to add a “View Draft Orders” tile, and is exploring ways to reduce taps—no commitment or timeline to restore Save Cart.
Operational impact: staff inefficiency and talk of switching systems. Core terms: Draft Order = saving as a draft order instead of a quick parked cart.
Latest update/workaround: a third‑party app, Yagi POS Cart Helper, reintroduces “Save Cart” and “View Saved Carts” tiles; carts are shareable across devices at the same location. A demo video was provided. The OP adopted it; a cross‑location issue was fixed quickly and it now works as needed.
Status: No official resolution from Shopify; issue remains open, with community using a third‑party solution.
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