My shopify store is called MagsRags, and my official url domain name is MagsRags.net . I check in to the public face of the shop nearly every day. This evening, I tried to enter magsrags.net and got: "Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did no…

Hey @Maggie2 Thanks for reaching out. I’d be happy to help you troubleshoot why your store domain is showing a security warning in web browsers. I can confirm the same behavior on my end when I click your store URL that you linked above - on Google Chrome it says ‘Your connection is not private’. …

Hi Rick, Thank you in advance for your assistance. “is this a Shopify bought domain, or a third party domain that you have connected to your store? If third party, who is the domain provider and also when did you connect it to the store?” Third party - GoDaddy, connected this spring (2022). I ha…

Hi @Maggie2 You are very welcome. Thanks for confirming that your domain is a third party domain hosted by GoDaddy and was added several months ago. It is interesting to know you haven’t made any changes at all which could explain this sudden change in behavior. I don’t believe your Google Mercha…

Hi again. I finally had a chance to dig into this - I was intimidated by the idea of changing settings at Go Daddy on my own, but once I logged in, and then reviewed the information in the Shopify guide you linked to a couple of times, I understood what I needed to edit, found it, and made the recom…

Bad news. I have reverted back to being blocked on Firefox! It’s the same security issue question “ www.magsrags.net has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely.” Microsoft Edge is not blocking my shop. I just signed ba…

Hi @Maggie2 Thank you for reaching back out with those few updates. It looks like you believed your domain issue was resolved, only to have it revert back to the original error state. I am sorry to hear about that! I can confirm that when I try to navigate to the www.magsrags.net domain I also see…

Hi Rick, Im currently having the same issues with some customers not being able to access my store due to “the sites security certificate is not trusted” can you help please? www.percnt.com

Hi Kitana, Mine works perfectly fine too but had multiple customers send me screen shots of “the sites security certificate is not trusted” Which is worrying

Do you happen to have any of those screenshots your customers sent? If so can you please post it. Also, can you tell me if you purchased your domain through Shopify or another hosting website?

Browsers suddenly blocking my shop domain name for invalid certificate

Shopify Discussion

Kitana August 2, 2024, 10:15pm 9

Hi @DANPERCNT , thanks for reaching out.

I’m not getting any issues loading your website or seeing any security warnings. Can you explain more about what issues you’re running into is and I’d be happy to help you do some troubleshooting steps.

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Browsers suddenly blocking my shop domain name for invalid certificate

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