BUG!!! Order Routing > Ranked Locations > Location Groups

Shopify Discussion
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1

I can find no documentation on this feature which appears to be broken and much in need of fix.

We have 3 locations fulfilling online orders. Set up the rule to “Use Ranked Locations”. Clicking the edit pencil, you are shown location groups.

(Apparently I cannot attach a screenshot? See this link:
https://www.dropbox.com/scl/fi/bhew3fuygl6nuyo75emjt/Screenshot-2024-04-22-at-2.42.20-PM.png?rlkey=cftbskr7tgktkpv1yw3srh2ri&dl=0)

By default, all locations are in one group, which is NOT what we want.

So I used the blue link to create new groups and dragged locations into them. Changed the names of the groups. Hit “Done” and saved.

Go back to it and, poof, all the locations groups are gone and all locations back in one group

HELP?!?!?

2

Hi @BobJames1001 ,

Thanks for reaching out to the Community. I’d be happy to provide some assistance with this request, to ensure it gets resolved.

As we’re not experiencing an known issues related to order routing, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account specific details through the Community. They will be able to take a closer look to see if they can replicate. If so, they will be able to share steps on how to proceed to ensure it gets resolved.

Please let me know if you have any other questions or concerns.

3

Hi

We’re having the same problem - but can’t recreate it at will! It has happened to us a few times now, all the groups becoming one big group. Did you get an answer?

4

For us this was a browser-specific issue. This worked for us on Chrome, but not on Safari/Firefox.