Bulk Account Invite

Retired Boards Appdev Store Design

Topic summary

Bulk-inviting ~9,000 imported customers to set passwords after migrating to Shopify. A CSV-based approach failed because extra column headers aren’t allowed, and a bulk “Send email” option wasn’t visible after selecting customers.

Key points:

  • Built-in bulk account invites are only available on Shopify Plus (enterprise plan). Non‑Plus stores won’t see a bulk invite/send option.
  • Alternatives suggested: third‑party apps like WOTIO Account Invite Plus and UpSolite: Bulk Invite & Login (bulk one‑click activation; free tier up to 5,000 customers with minimal charges beyond).
  • Free workaround: a two‑email process from a linked guide; note Shopify appears to rate‑limit invite emails to 5 per 10 minutes, so avoid importing all ~10k at once.
  • Best practice: customize invite emails to look authentic and reduce spam complaints, which can affect deliverability.

Status: No confirmed resolution from the original poster; decision on approach remains open.

Summarized with AI on December 11. AI used: gpt-5.
2

hello there!

  1. Export your customer list from your old site. Depending on the platform, this may be done via a CSV file or another format that can be imported to Shopify.

  2. Import your customer list to Shopify by going to “Customers” > “Import customers” in your Shopify admin panel. Make sure to map the relevant fields, such as first name, last name, and email address.

  3. Once the import is complete, go to “Customers” in your Shopify admin panel and select all the imported customers.

  4. Click on the “Send email” button and create a new email inviting your customers to create an account on your new Shopify site. You can use Shopify’s built-in email template editor or use a third-party email service to create the email.

  5. Make sure to include a link to your new site and clear instructions on how to create an account and set a password.

  6. Preview and test the email before sending it to your customers.

  7. Once you’re satisfied with the email, send it to all the selected customers.