Bulk Operation to get collection product list return wrong sort order

Retired Boards Appdev Graphql Basics And Troubleshooting

Topic summary

Issue: GraphQL bulk operation (asynchronous large-data query) retrieving collection product lists returns an incorrect sort order, not matching the collection’s configured sorting.

Impact: Affects most customer stores with more than a few thousand products; reproducible in a development store.

Evidence/Details:

  • Support ticket open for ~3 weeks without resolution (ID: 32459990).
  • App handle: “product-filter-search”.
  • Example bulk operation request ID: a84decd2-1d58-4911-872c-4ae2849291f9.
  • A screenshot was provided demonstrating the misordered results in the dev store.

Status: Unresolved. The poster is seeking confirmation from others facing the same issue; no fixes or workarounds were shared. Discussion remains open with Shopify Support follow-up ongoing.

Summarized with AI on February 9. AI used: gpt-5.
1

Hi,

We’ve been experiencing a bug in GraphQL bulk operation query to get product list of collections: their sort order is not correct. We are following up with Shopify Support in this request for 3 weeks but have not yet resolved, ticket id is 32459990.

The bug affects most of our customer stores that have more than few thousands of products.

We are also able to replicate in our dev store, see screenshot below:

quyennt_0-1662624179128.png
quyennt_0-1662624179128.png1408×720 142 KB

Our app handle: “product-filter-search”

The request id to to query the bulk: “a84decd2-1d58-4911-872c-4ae2849291f9”

Does anyone got similar issue?