bulkOperationRunMutation - Internal error. Looks like something went wrong on our end

Retired Boards Appdev Graphql Basics And Troubleshooting

Topic summary

A user encounters an “Internal error” when attempting to run the bulkOperationRunMutation API to upload multiple products to their Shopify store. The error message includes request ID 78291656-4f6f-47a5-b7aa-dc587ee7f4a2.

Root Cause Identified:
Shopify support reviewed the mutation request and identified that the input variable file contains improperly formatted data. The JSONL file appears to have corrupted or reversed text formatting.

Recommended Solution:

  • Test the productCreate mutation with a single ProductInput first to validate the JSONL file structure
  • Fix formatting issues in the input data, particularly invalid field values (e.g., the id field format)
  • Ensure the JSONL file meets Shopify’s specifications before attempting bulk operations again

Shopify provided a sample mutation query and variables to help troubleshoot the formatting problems with the product input data.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

I’m trying to upload multiple items for sale in my Shopify store but while running the “bulkOperationRunMutation” API query it giving Error “{“errors”:[{“message”:“Internal error. Looks like something went wrong on our end.\nRequest ID: 78291656-4f6f-47a5-b7aa-dc587ee7f4a2 (include this in support requests).”,“extensions”:{“code”:“INTERNAL_SERVER_ERROR”,“requestId”:“78291656-4f6f-47a5-b7aa-dc587ee7f4a2”}}]}”

Here is my mutation request

{“query”:“mutation{bulkOperationRunMutation(mutation: "mutation call($input:ProductInput!){productCreate(input:$input){product{id,title} userErrors { message field } } }", stagedUploadPath:"tmp/63512346868/bulk/d8590d1e-1125-4e72-b20c-957619c3fb67/Request_5-3.jsonl"){bulkOperation{id,url,status}userErrors{message,field}}}”,“variables”:{}}

I’m attaching the INPUT .JSONL file. it not allowing the file with extension .JSONL so I’ve converted it to .csv

2

Hi @iHaveit :waving_hand:

From the input variable file, it appears that the inputs are not formatted appropriately. Before running the bulk mutation, I’d recommend testing out the productCreate mutation with a single ProductInput to ensure that the JSONL file is formatted correctly. Below example uses the first product input from your file, and you’ll notice that it returns multiple error messages indicating that the inputs are invalid (such as the [id field](ID - GraphQL Admin))

mutation productCreate($input: ProductInput!) {
  productCreate(input: $input) {
    product {
     id
    }
    userErrors {
      field
      message
    }
  }
}

with variables

{
    "input": {
        "descriptionHtml": "New Store Stock",
        "isGiftCard": false,
        "handle": "116891280_PRODUCT",
        "id": "116891280",
        "images": {
            "id": 1,
            "url": "https:\/\/imagesd.blob.core.windows.net\/gardnerimages\/d02e59783277e86b8e6b9c910ee9e266.jpg"
        },
        "productType": "CD",
        "status": "ACTIVE",
        "title": "SULEIMAN MIM - SI BURE - New CD - A3A",
        "vendor": "WORD AND SOUND MEDIEN GMBH",
        "variants": {
            "availableForSale": true,
            "barcode": "4251648415633",
            "compareAtPrice": null,
            "createdAt": "2023-01-02T10:50:26",
            "id": 1,
            "inventoryItemId": 1,
            "inventoryManagement": "shopify",
            "inventoryPolicy": "continue",
            "inventoryQuantity": 1,
            "position": 1,
            "price": 13.12,
            "productId": "116891280",
            "requiresShipping": true,
            "sku": "116891280",
            "taxable": true,
            "title": "SULEIMAN MIM - SI BURE - New CD - A3A",
            "updatedAt": "2023-01-02T10:50:26"
        }
    }
}

Hope that helps!