Bullet Theme - FAQ format

Shopify Discussion

Topic summary

A user is experiencing layout issues with their FAQ section in the Bullet theme. Instead of displaying as a dropdown format (as shown in their reference image), the FAQ appears in a 3-column layout.

Support Response:

  • Bullet is a third-party theme from OpenThinking, available in the Shopify Theme Store
  • Users should contact the theme designers directly for customization support
  • If the theme designers don’t offer customization help, hiring a certified Shopify Partner/developer is recommended

Status: The issue remains unresolved. The user has been directed to external support channels rather than receiving a direct solution within the thread.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

Hello, I am trying to get my faq to look like the drop down suggestion here but mine looks like this 3 columns .

what i want
what i want1324×670 39.8 KB

what mine looks like
what mine looks like2184×532 11.3 KB

2

Hello, @ouani .

Thank you for reaching out and posting this question.

Since you’re using a third-party theme, then we’d recommend getting support for your theme from the theme designers. However, if the theme designers don’t offer customization support, then you can also consider hiring a developer to assist you with the theme. Should you need help finding a developer for your store, then you can take a look at our directory of certified developers on Shopify Partners.

If you have any other questions on this topic, then don’t hesitate to let us know.

3

hi, this is bullet theme from shopify

4

Hi, @ouani .

Thanks for following up!

The Bullet theme is available for purchase from the Shopify Theme Store. However, it’s a third-party theme designed by OpenThinking. If you need help getting in touch with the theme designers, then we’d recommend starting here: OpenThinking Support.

Let us know if you have any questions!