Business Central Shopify Connector - Return/Credit memo issue

[H_SB]

Hi Shopify Community,

Hoping I might find some help on here as google is not my friend on this one…

We currently are testing the Shopify connector in a Business Central Sandbox environment.

Current set up is:

Process Type: Auto Create Credit Memo (Switched on Auto Create Sales Orders)

Return Location: QA

Refund Account: Blank

We are able to process the return in Shopify, when we go to BC we are syncing the orders from Shopify to pull the refund through, the credit memo is created automatically too which is great.

The issue is that I am expecting on the credit memo for:

Type = Item

Item No = SKU refunded on Shopify

Quantity = Quantity refunded

Unit price (Inc VAT) = Price refunded on Shopify

Quantity and Unit price seem to be okay BUT:

Type = G/L Account

Item No = Blank

This would mean that we have to enter this manually and post the credit memo this way but I wanted to check if this should be pulling automatically and if so, perhaps we are doing something wrong in our process?

Thanks in advance!

Sarah

[D365BC_Shpfy]

Hi H_SB,

To refund the item, you need to ensure you set the quantity against the item as per below then click Refund

When the credit note is automatically created, it will sync back as an Item

Below is my Shopify Shop set up for Return and Refund Processing

Thanks
Jeremy