Business address updated in Settings wasn’t reflected in customer emails, notably the Abandoned Cart/Abandoned Checkout footer; turning off the address hides it, but merchants need it shown.
Multiple merchants confirmed the issue persisted for weeks and was not a browser/cache problem. The address in general shop settings was correct, yet emails still displayed the old address.
Key insight: Check the Abandoned Checkout email notification template. If the address was added or left in the template content, it won’t auto-update when Settings change. The “Address” checkbox inserts editable text rather than a live, auto-synced field.
Workaround steps (confirmed effective):
Outcome: Practical resolution via manual template edit; no platform-level fix confirmed. Thread remains a workaround-based solution rather than an automatic sync resolution.
We have a new address and have updated it in the Settings section of Shopify. However, emails that are sent to customers, such as Abandoned Cart, still show the previous address in the footer. I cannot find a place to change this to the new address; I can only make it so the address does not appear at all, but it needs to be there.
Where do I change the business address in Shopify so it is correct everywhere that the address appears?
The new address was added there weeks ago, and the old address still shows in email notifications to customers, such as the Abandoned Cart email.
And regarding clearing the cache and cookies, the old address is showing in an Abandoned Cart email one of my customers replied to yesterday, so it’s not a browser issue; it is appearing in emails going out to customers.
Is this resolved for you as I am getting into same issue?
This has not been resolved.
I am also having this issue. Have not figured out how to resolve
Hello! Did you ever get this resolved?.. because I am facing the same issue 
The text that appears when the address checkbox is selected is editable text. You can just change it to your current address.
This has not been resolved. My address has been updated in all places it can be edited in my shop, but the Abandoned Cart email sent to customers still lists the old address.
SHOPIFY - please address this issue!
This has not been resolved. My address has been updated in all places it can be edited in my shop, but the Abandoned Cart email sent to customers still lists the old address.
My address has been updated in all places it can be edited in my shop, but the Abandoned Cart email sent to customers still lists the old address. Your suggestion is the obvious, simple fix, but it doesn’t solve the problem.
SHOPIFY - please address this issue! The address isn’t being updated on all emails that Shopify creates.
Did u get any help yet
Hey, everyone! I recommend checking the email template for abandoned checkouts. If the address was added manually to the email template, it wouldn’t automatically update when your settings are changed.
Finally an answer that works! Thank you very much, Sophia.
It took awhile to find the Abandoned Cart email template, so just keep clicking around and you should find it. To make the address change, begin Editing the Abandoned Cart template. Scroll to the bottom find the address on the left. It would not let me edit it, so this was my workaround. Uncheck the Address box on the right side. Then click Done in the upper right to save it. Then Edit the template again, and scroll down and select the Address box on the right side. This DID NOT CHANGE it to my new address, but it allowed me to edit the address myself. Click on the wrong address on the left and change it. Then click Done in the upper right.