business verification for shopify payments

[asyraf]

hi

i’m having some trouble trying to submit details to continue accepting payments. the site prompted this message:

“The ID number on the document you submitted does not match the ID number on your account. Please submit a document with the same ID number, or update the ID number on your account.”

how do i update the ID number on my account to reflect the same ID number on my document? appreciate if anyone could help.

[New_Dev]

Hi

Shopify support team can fix your issue. They can change the ID to reflect same ID number in Doc.

To contact shopify support use this, contact support team ,

Choose chat option write connect me Support Advisor , they will ask you to login and then after 5 minutes shopify Support will talk to you directly

If you like the answer give L****ike and if it good answer selected as Answer

[asyraf]

hi

thanks for the reply. but after clicking on select a store, it redirected me to this page.

[New_Dev]

Hi

Sometimes it happen login not work , try to close the browser and login again

click on top right :

choose Help center:

Then on left chat box write connect me Support Advisor

Sometimes it ask you to login again

if my answer solve the issue , kindly selected as Answer