I also am experiencing issues and I use the app and different browser. Not sure what the pinpoint cause is besides maybe my social isn’t good enough haha
Topic summary
Business verification form fails to submit (spinner then resets, no error). Merchants tried clearing cache, different browsers/devices/networks, incognito, Shopify app, and disabling extensions/firewalls with no change, risking payment interruptions before deadlines.
Guidance from Shopify staff: perform local troubleshooting (browser/incognito, disable extensions, update browser, different device/connection, use Shopify app, disable pop-up blockers). If unresolved, contact Support via Help Center to open a ticket for account-specific investigation. This was marked as the accepted solution.
Outcomes reported:
- Multiple users still affected; some stuck in a verification loop after document upload with no status feedback.
- One user had Support escalate and a specialist submitted the form on their behalf; response took about a week.
- Tip that entering SSN/EIN (US identifiers) without dashes enabled submission for one merchant.
Recent updates: A merchant with multiple tickets since May 19, 2024 had their case confirmed as escalated. Staff noted review timelines typically take 5–10 business days but can be longer; expectation-setting requested by users.
Status: Ongoing; primary path is support escalation. No universal fix; the “remove dashes” input format may help some.
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