A user reports that their product page Buy Button displays only “Buy with PayPal” instead of the expected generic “Buy Now” button. This occurs even when:
The support team acknowledges the issue but cannot diagnose it without additional information, screenshots, or account access. They recommend:
Status: Unresolved - requires direct support intervention to investigate further.
Hello Shopify Community,
I’m experiencing an issue with the Buy Button on my product page. Currently, it only shows the “Buy with PayPal” option, even when no PayPal account is connected in the browser. I expected to see a generic “Buy Now” button, especially when accessing the store from a private tab or a different browser.
Hey, @sinlyint .
Thanks for reaching out and posting this question.
Due to a lack of information or screenshots, we’re unable to determine where the issue might be coming from and we’ll need to access your account in order to get a closer look at the issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.