Hello, we tried to add a Buy X get Y automatic discount. We want to add one free product with each order. The required quantity of purchased items is one, the discounted value is “free”. However, the discount does not appear on the checkout. What is wrong?
Hi @Thracian1 for that you have to add the free product in the cart to get as a free because Shopify has limitation to add free product automatically in the cart.
So the customer needs to add it manually? The system does not add the product automatically?
@Thracian1 Yeah customer need to add the Free product manually in cart . So , it will be consider as free product.(You can promote that free product through out the advertisement and add that free product link through out the popup)
that is very sad to hear it can help us in marketing if these discounts were automatically poping in shopify.
Hello @Thracian1
Most of the time this happens because the free product must actually be added to the cart for the discount to trigger. Shopify’s Buy X Get Y discount does not auto-insert the free item by default.
Also double check that:
The customer eligibility is set correctly
The sales channels include Online Store
The discount has no conflicting automatic discounts running
The free product is in stock and not excluded from discounts
The customer meets the minimum quantity conditions
A quick test is to manually add both the qualifying product and the free product to cart and see if the discount applies.