Calconic - Hide Variants

Technical Q&A

Topic summary

A user is experiencing an issue with the Calconic app, which allows customers to select custom sizes. The problem is that when customers make selections and add items to their cart, Shopify automatically creates new product variants. The user is seeking a solution to hide these automatically generated variants.

Current Status:

  • Two community members have responded requesting the store URL (and password if applicable) to investigate the issue further.
  • No solution has been provided yet; the discussion is awaiting the original poster to share their website details for troubleshooting.
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi there - I am using a app called Calconic to allow customers to select custom sizes - the issue is that when a customer does this and adds it to their basket, shopify adds a new variant to the product. How can I hide this?

Thanks

2 Likes
2

hey @colinc1 share the URLs of your website plz

3

Hey @colinc1

Welcome to Shopify Community! Can you share your Store URL so I can have a look on it? Also, if you have password enabled then please share the password as well. Your cooperation would be greatly appreciated.

Best Regards,
Moeed