call delegateAccessTokenCreate failed get INTERNAL_SERVER_ERROR

Retired Boards Appdev Graphql Basics And Troubleshooting
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Topic summary

A user is encountering INTERNAL_SERVER_ERROR when calling delegateAccessTokenCreate via GraphQL.

Error Details:

  • Multiple request IDs provided showing consistent internal server errors
  • Initial occurrence with Request ID: af2f25c9-eb42-4c3c-918f-8fb389c9befc-1721170947
  • More recent Request ID: 5c4e6897-0cc4-47ea-8d21-7f0b3214ea7f-1722359388

Current Status:

  • Issue persists but frequency has decreased in recent days
  • User reports some situations that directly trigger the Internal Server Error

Resolution Path:

  • Support staff (Liam) cannot identify the root cause from available logs
  • Recommended escalation: Contact partner support directly through the partner dashboard for further investigation

The discussion remains open with no technical resolution provided yet.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

full logs

[
	{
		'message': 'Internal error. Looks like something went wrong on our end.\nRequest ID: af2f25c9-eb42-4c3c-918f-8fb389c9befc-1721170947 (include this in support requests).',
		'extensions': {
			'code': 'INTERNAL_SERVER_ERROR',
			'requestId': 'af2f25c9-eb42-4c3c-918f-8fb389c9befc-1721170947'
		}
	}
]

or

Internal Server Error
2

Hi Xuan,

Are you still seeing this issue? If so can you share a more recent error requestId?

3

This issue still exists, here is the recent Request ID. But the situation has decreased in these two days.

[{'message': 'Internal error. Looks like something went wrong on our end.\nRequest ID: 5c4e6897-0cc4-47ea-8d21-7f0b3214ea7f-1722359388 (include this in support requests).', 'extensions': {'code': 'INTERNAL_SERVER_ERROR', 'requestId': '5c4e6897-0cc4-47ea-8d21-7f0b3214ea7f-1722359388'}}]

[{'message': 'Internal error. Looks like something went wrong on our end.\nRequest ID: 5a88075d-6c69-4666-a948-8820379d7700-1722359334 (include this in support requests).', 'extensions': {'code': 'INTERNAL_SERVER_ERROR', 'requestId': '5a88075d-6c69-4666-a948-8820379d7700-1722359334'}}]​

However, there is also a situation that directly responds to the Interval Server Error.

4

Hi again Xuan - I can’t see anything on my side that would explain this error - I’d recommend reaching out to partner support directly, via your partner dashboard.