Hi
A customer has recently placed an order an managed to bag themselves some extra discount. They’ve not used any of our Shopify generated codes and I cannot find out why/how the discount has been applied.
The order initially was in a ‘draft’ status, I think this was generated by One Click Upsell as they have also had a (legitimate) upsell discount.
Has anyone seen this before?
Hi @MSW76
Thank you for the screenshot showcasing this discount. I would recommend in this situation to contact our live support and have this escalated to our technical team to assist in reviewing. Logs for transactions are good for about 14 days before they expire, so sooner rather than later is best. They can investigate how the order was created and why the discount was applied.
To contact our support please follow this link: Contact Support, sign into the affected store and choose the appropriate topic(s). All support options will then be made available to you. Please note that our live support team will do some context gathering and initial troubleshooting but will most likely need to escalate this to our technical team for further help.