…
Topic summary
Main issue: A store owner asks if a Shopify account that was terminated (platform-initiated closure, distinct from user-initiated deactivation) can be reactivated, or if they should move to another platform (e.g., Wix).
Key details and updates:
- Support sought clarification on whether the account was deactivated or terminated, whether the user can access the account, and if any outstanding balance was paid.
- The user confirmed the account was terminated, submitted all requested documentation, and has waited about a week without a response.
Guidance provided:
- Support cannot comment on the specific ticket contents and advises allowing more time for review.
- The user should follow up on the existing support ticket for clarification and status.
Status/outcome:
- No resolution yet; reactivation remains unconfirmed.
- Next steps are to wait for review and continue communicating through the open ticket.