I am looking to create a better experience for my customers while also improving my productivity. I would like to have additional status updates available to show customers that their order is “in production” with my manufacturer and then “in transit” from my manufacturer. Additionally “Order arrival” right before they receive their last status update of either a tracking number or ready for pickup. These would all be manually triggered like the fulfillment button. Do you have a solution or app suggestion for me?
Topic summary
A merchant seeks to add custom order status updates beyond standard fulfillment notifications to improve customer experience and workflow visibility. Specifically, they want to manually trigger statuses for:
- “In production” (with manufacturer)
- “In transit” (from manufacturer)
- “Order arrival” (before final delivery/pickup)
These would function similarly to the existing fulfillment button but provide more granular tracking.
Proposed Solution:
The ParcelPanel order tracking app is recommended as it allows customization of shipping notifications. Implementation involves:
- Installing the app
- Accessing “Customize Shipping Notifications” from setup
- Navigating to Notifications → Notifications to Customers
- Editing default templates and enabling them
Key consideration: Notifications should follow a chronological flow to ensure accuracy. The app also supports custom notifications for the merchant’s team to monitor shipment exceptions.
The discussion remains open—no confirmation yet on whether this solution meets the merchant’s specific needs for manual status triggers.
Hi, yes, you can add custom order statuses to be sent to your customers before their orders are fulfilled. To do this, you need the ParcelPanel order tracking app. One of its features includes allowing sellers to customize the shipping notifications their customers get. Considering your fulfillment workflow, this will suit you. To go about it:
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Install the ParcelPanel app on your store.
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Click on Customize Shipping Notifications from the quick setup guide.
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Click on Shipping Notifications → Notifications to Customers.
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Click Edit Template on any of the default notifications to customize as you need, then toggle the ON button.
Please ensure the notifications flow is chronological so that the updates sent to your customers are accurate.
ParcelPanel also lets you customize the notifications you and your team receive, giving you a heads up in case of any shipment exceptions and ample time to communicate with your customers.
If you found this useful, please mark it as a solution.