Can addresses be removed from DengsiCad TRICA Limited due to fraudulent use?

Store Feedback

Topic summary

A user reports that their physical address is being fraudulently used by a Shopify store called “DengsiCad TRICA Limited.” They want the address removed and threaten to report Shopify to fraud authorities if action isn’t taken.

Key Challenge:
The user doesn’t have a Shopify account and cannot access support—attempts to contact Shopify redirect them to a free trial signup page.

Recommended Steps:

  • Contact Shopify Support directly via their contact page using email or phone (no account required)
  • Provide evidence of fraudulent address use
  • Clearly request removal of the address from the merchant’s account
  • If Shopify doesn’t respond, escalate to Shopify’s Fraud Action Team
  • Consider reporting to local consumer protection agencies

Current Status:
The issue remains unresolved. The user is seeking assistance to reach someone at Shopify who can help without requiring account creation.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Can shopify remove my address from DengsiCad TRICA Limited. They are using it fraudulently. Your customers should prove their address before allowing them to use this. If not removed I’ll report Shopify to the Fraud Action Team because you are facilitating the fraud.

2

Hi @Visitor100

If someone is using your address fraudulently on Shopify, you should immediately contact Shopify Support to report the issue. Shopify takes fraud seriously and can help investigate and take action on such matters. They do not require address verification for customers before completing orders, but if you’re facing fraudulent activity, reporting it will help resolve the situation. Make sure to provide all necessary evidence to support your claim.

If you have other questions, I am willing to answer them more.

Best regards,

Daisy

3

Hello I cannot report anything to support because I don’t have an account and I don’t want one.

4

Hi @Visitor100

If your address is being fraudulently used by DengsiCad TRICA Limited on Shopify, follow these steps:

1- Contact Shopify Support Directly:

  • Visit Shopify’s Contact Page and use available methods (e.g., email, phone) to reach out without needing an account.
  • Clearly explain the fraudulent use of your address and request its removal from DengsiCad TRICA Limited’s account.

2- Provide Evidence:

  • Supply any relevant documentation or proof of the fraudulent activity to support your claim.

3- Escalate if Necessary:

  • If Shopify does not respond or resolve the issue, escalate the matter to Shopify’s Fraud Action Team.
  • Consider reporting the fraud to local authorities or consumer protection agencies for additional support.

By taking these steps, you can address the fraudulent use of your address and ensure Shopify takes appropriate action.

5

I did try but it keeps taking me to set up a free trial. Can you get someone to contact me?