Does anyone know if there a feature or application to allow admin to “log in as customer”? we need the admin can log in as a customer in the frontend site.

Hi All, I do need the same requirement of “Connecting as user”. We have developped an App using the same credentials as Shopify and we do need a way to connect to the app as a customer to solve better helps our customers and solve potential app issues. Shopify seems to be quite a big shot as we a…

Hello. Also really keen to hear about this type of app. We are interested in both the pricing solution and the ability to log in as a customer. As a third part of our requirements we are trying to work out how to email people information stored in Shopify (Eg pricing or order status Information. W…

I’m a new Shopify Customer, Shopify Plus to be exact and I need this functionality. We’re currently in the middle of developing our new website as we’re moving away from our current ecommerce platform. With our other platform, we’re able to look up any customer and log in as them. This is highly nee…

Hi, @CaraO ! Rae from Shopify here. Thank you for jumping in with these details. I appreciate you reaching out. At the moment, there isn’t a specific built-in feature on our platform that allows merchants to log in as their customers. I understand you’re looking to use this feature to troubleshoo…

@Rae Thanks for your reply. This is not for testing. It is to allow customer service team to place orders on behalf of customers. It will be used operationally on a daily basis. Setting up test accounts is not what’s wanted.

Hi, I am fully in line with what AusBuzz is saying. It’s a common feature for any good Customer Service Team to be able to act as any specific customer, in order to ease a request initiated by the customer. There is a lot of use case : Customer cannot place an order Customer cannot use a di…

Hi, everyone. Thank you for continuing to share your feedback on this. I appreciate that this impacts you all differently, and that each unique business will have a different use case for requesting this feature. With this in mind, I will continue to log each of your individual pieces of feedback …

Hi Rae, we also need this feature as we have had in Magento. For us, we ship heavy glass. We manually calculate the shipping for our wholesale customers due to multiple boxes. The customer fills their cart, calls us for quote and we then log into their cart to see what they have in order to give ac…

Hey - we use an app by pixel union that would likely help with what you are doing. Customers submit orders that land in our draft orders for us to complete and turn into actual orders. You can email the cart with the custom shipping rates for the customer to complete the purchase. We actually don’t …

Can admins log in as customers on the frontend site?

Technical Q&A

Ghorton April 28, 2020, 12:38am 21

Hello

We are looking for exactly the same requirement

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Can admins log in as customers on the frontend site?

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