Hi,
I am fully in line with what AusBuzz is saying.
It’s a common feature for any good Customer Service Team to be able to act as any specific customer, in order to ease a request initiated by the customer.
There is a lot of use case :
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Customer cannot place an order
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Customer cannot use a discount code
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Customer do not find a specific product
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…
If we are not able to solve in a quick way the request,
it could simply result in the customer leaving our online shop, or even worse leaving a bad comment regarding our products/services/after-sell service.
Regards