Rune
Would really love to see the use cases you are looking to cover off.
For us we want to use shopify as a single point of internal customer service.
Phone Rings - Shopify opens on customer page. WE can then them where existing orders are, what their price for s product is or the code - or even if they want to order we can go bang.
Likewise above for email and live chat enquiries.
In a perfect world we could send the customer an email with the information requested as well.