Hello
We are looking for exactly the same requirement
Hi,
I am fully in line with what AusBuzz is saying.
It’s a common feature for any good Customer Service Team to be able to act as any specific customer, in order to ease a request initiated by the customer.
There is a lot of use case :
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Customer cannot place an order
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Customer cannot use a discount code
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Customer do not find a specific product
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…
If we are not able to solve in a quick way the request,
it could simply result in the customer leaving our online shop, or even worse leaving a bad comment regarding our products/services/after-sell service.
Regards
Hi, everyone.
Thank you for continuing to share your feedback on this. I appreciate that this impacts you all differently, and that each unique business will have a different use case for requesting this feature.
With this in mind, I will continue to log each of your individual pieces of feedback with our teams. If you’d like to add new feedback to this thread, please reply to me here with the reason why you’re seeking this feature, and also make sure to include your .myshopify.com URL in your reply. Once I’ve submitted your feedback, I will ‘like’ your comment to indicate that your thoughts have been passed along.
Please note, everything that has been posted in this thread up until this date has already been shared with our teams. So, if you’ve posted here previously, your feedback has already been added.
Thanks!
Hi Rae,
we also need this feature as we have had in Magento. For us, we ship heavy glass. We manually calculate the shipping for our wholesale customers due to multiple boxes. The customer fills their cart, calls us for quote and we then log into their cart to see what they have in order to give accurate quote. Is there a way in Shopify that we can look to see what customers have in their carts so we can quote their shipping? This is important to us for our new Shopify store. Thank you.
Hey - we use an app by pixel union that would likely help with what you are doing. Customers submit orders that land in our draft orders for us to complete and turn into actual orders. You can email the cart with the custom shipping rates for the customer to complete the purchase. We actually don’t do this but invoice the customer with net terms.
We also need it… we have this solution in www.webmercs.com
We are a salesforce on 15 people and everybody use it.
This thread was started 6 months ago? Nothing happend yet?
Hi @JLG1
Not from Shopify’s side, as far as I’m aware.
As I wrote earlier, we at Novicell are builing an app that will enable this functionality. We have a rough proof of concept running now, but is has not been packaged as a selleable app yet. I expect that it’ll be another month or two before we do. I’ll make sure to post here when we have news, and maybe someone in here could even give us some feedback on functionality, when we are futher.
Best regards,
Rune Skovbo
Rune
Would really love to see the use cases you are looking to cover off.
For us we want to use shopify as a single point of internal customer service.
Phone Rings - Shopify opens on customer page. WE can then them where existing orders are, what their price for s product is or the code - or even if they want to order we can go bang.
Likewise above for email and live chat enquiries.
In a perfect world we could send the customer an email with the information requested as well.
This is standard for customer service. We had a customer reach out and ask about something in her shopping cart, which I can’t see, so I can’t really help her. No the abandoned cart section is not the same. In the multivendor marketplace it has this functionality. Just to be able to see what the customer is seeing is very important.
We could also use this for B2B sales. Magento, Woocommerce and Bigcommerce offer this. Simply login as customer and complete an order. Catch up to the competition Shopify.
We also need this functionality urgently!
Are there any updates yet? As I know at the beginning like 3/4 years before this function is available but I just found it had gone and I need it urgently by now! I can reset a customer’s password on my own and just let the customer know the updated password afterward. Don’t know why the function was removed.
Guys, as your store grows Shopify it becomes a pain in the ass, you need to move to something else that provides out-of-box customizations.
Like what platforms?
Is there a solution to this yet? We are also looking for the same solution.
As far as i’ve understood the 3 options are to ask the customer for their password, or use a test account, or build a custom solution that handles the login for customers
We have finished the Impersonation app now, that allows you to log in on behalf of your customers. I’ll see to it that we record a demo, so you can see how it works.
It does, however, still require a PLUS license and it is a custom app that we would have to help install on your site - so cannot be found on the app store.
Name on app?
No name (yet, at least) and as I wrote, since it’s a custom app and it requires Shopify Plus, it does not exist on the Shopify app store.
Maybe stupid question; But I can choose between 3 different shopfiy packages BASIC 29dollar per month - SHOPIFY 79 dollar per month (That I have) - ADVANCED SHOPIFY 299 dollar per month….
But there is no SHOPIFY PLUS