I found a service that charges $0.032 / reply. This is insane.
Did anyone successfully manage to lower down customer support cost with any fully ai driven chatbot?
Even sales assistant are very expensive. Or is it just me?
Love to know any service you are using.
Visit https://www.site-chat.com/:
Leave me a message or send an email to support@site-chat.com. I am eager to learn about your store and your needs.
AI Chatbot is significantly more affordable than human agents, costing between $100-$1000 per month, while the average U.S. customer service rep earns $4000 monthly. Unlike humans, chatbots can handle unlimited support requests, work 24/7 without breaks, and offer a major opportunity for organizations to reduce support costs.
@AatirK , you’re absolutely right to question those per-reply costs—$0.032 might not sound like much at first, but when you’re handling hundreds (or thousands) of messages a month, it adds up fast. You’re definitely not alone in trying to find a more sustainable solution.
A lot of Shopify merchants are turning to fully AI-driven chatbots to bring down support costs without sacrificing customer service. One option that’s been getting good feedback is Chattly | Customer Chatbot AI.
It’s built specifically for Shopify stores and can handle:
Order tracking and status updates
Common questions like “Where’s my order?” or “What’s your shipping policy?”
Product recommendations
What’s helpful is that Chattly doesn’t charge per reply, and it doesn’t rely on having live agents available. That makes it a great alternative if you’re trying to cut costs but still keep response times fast and customers happy.
If you’re feeling the pinch from rising support or sales assistant costs, it might be worth giving it a try. It’s available on the Shopify App Store with a free trial, so you can see if it makes a noticeable impact for your store.
Happy to help if you want a breakdown of what it can automate or how it compares to what you’re using now.
The best thing is that Chattly have free plan!