i have 3 websites and this issue occure on the same time of my 3 website if anyone Know about this issue please tell me i attach the screen shot of this issue
1 Like
Luna here from Shopify. Thanks for reaching out in our Community forums. I can definitely understand the importance of resolving this and I’m happy to help.
To gather more context, is this happening on multiple devices or all on the same browser? Based on the information you shared, it sounds like this may be a browser-specific issue. Does this persist on another device? If not, I recommend:
- Clearing your cache and cookies on your browser. After this, completely restart the browser to view your collection page again.
- It is also important to ensure that you do not have any firewalls or pop-up blockers enabled on the device.
If that doesn’t help, have you received an email from Shopify regarding your account status? If you have received an email, it is best to reply to that email directly as the team contacting you will have all the pertinent information you will require to regain access to your account.
If neither of these suggestions is applicable, please let me know and I will continue to look into this for you.
Talk soon,
1 Like
thanks Luna for reply and guide me
this is happen on multiple devices but the internet connections is same
what is the expected error
1 Like
Hey, @john031 .
Luna here! Thank you for the additional context. I just have a couple more questions for you, so that we can get to the bottom of this.
Is this error message appearing on your Shopify admin or your live storefront? Were you able to try clearing your cache to see if that helps?
In the meantime, it is also worth checking to see if you received any emails from Shopify regarding this status. If this error continues, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
All the best,
1 Like
Hey Luna,
This message is appear onto the front of store not on admin panel
and one thing i want to tell you we recently install firewall on our internet. Do you thing this error is occur because of firewall ?
if this error is occur due to firewall then how can i resolve it?
Thanks Luna for your contribution.
Thanks for sharing most informative one…Same issues has been for me from last month..Now I have resolved it.
Thanks in bunch
1 Like
can you tell me please how can you resolve this issue ?
it’s a very kindness from you
1 Like
Hey, @john031 .
Thanks for getting back to me and sharing that. Does the same issue occur on another network outside the firewall setup on your network? Can you please share with me the domain of your website?
Talk soon,
no its not occur in other network i test it but well i am sharing my URL with you
Hey there, @john031 !
Thanks for sharing that link with me. I appreciate it! From my end, I’m not getting the same error message when accessing your website. It is possible that this is related to the firewall on your network. To test this, try turning off the firewall. The steps to do so will depend on the device you are using. For example, if you are using Windows you can follow the steps in this third-party resource here. Otherwise, I recommend doing a quick Google search for your specific device.
Let me know how that goes!
Warmly,
Hi, @john031 .
Luna here! I just want to ensure that you got the help you need. Please let me know if you have any questions.
Best,
hey luna!
i am very thankful to you for solving in this problem. I really appreciate your work and effort.
lovely regards,
John031
1 Like