Topic summary
Verification of a suspicious email received via the store’s contact form; a screenshot of the message was attached (image central to context, content not transcribed).
Consensus and outcome:
- Community response labeled it a scam.
- Shopify staff confirmed it is not a genuine Shopify contact and noted Shopify would not reach out through a store’s contact form.
Guidance and next steps:
- Official resource shared on protecting accounts from phishing (fraudulent attempts to obtain sensitive data by impersonating trusted entities).
Status: Resolved with confirmation the email is a scam; no further action items recorded beyond reviewing the phishing protection guidance.
It’s a scam.
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Hi there, @Amourthebrand !
This does not appear to be a genuine Shopify contact, as we would not be reaching out to you via your store’s contact form.
We’ve got good general info here on how to protect your account from phishing attacks you can check out.
All the best!
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