I’ve tried contacting Shopify support and am getting nowhere alas. Can anyone kindly give me the actual steps to remove paypal as an option for customers? I’ve gone to settings and then payments but can’t see a way to do this?
Thank you
Topic summary
A Shopify store owner needed help removing PayPal as a payment option for customers but couldn’t find the setting despite checking Settings > Payments.
Resolution Steps Provided:
- Navigate to Settings > Payments in Shopify admin
- Look for a ‘manage’ option next to PayPal
- Access the gateway settings to find a ‘deactivate’ option
- Screenshots were shared showing these menu locations
Outcome:
The original poster resolved the issue with help from a friend who identified what they were doing wrong. The specific solution wasn’t detailed in the thread.
Follow-up:
A different user later posted a screenshot asking for similar help with removing a payment option, suggesting this is a common question. The thread demonstrates that the PayPal removal option exists within Shopify’s payment settings but may not be immediately obvious to all users.
Hi there, @LillithEveTees !
Thanks for sharing your query with us here in the Shopify Community.
Could you have a look in your admin’s Settings > Payment menu to see if you have an option to ‘manage’ PayPal from there?
From there, can you see an option to deactivate PayPal from within the gateway settings?
Let me know if you’re able to see this option in your own account, and if not let me know as much as you can about what you do see when following the steps above so we can check this out with you!
Hi thanks so much for your response. No, there is no option in any of my settings to manage or deactivate Paypal.
Paypal isn’t actually mentioned at all…
Hi again, @LillithEveTees !
Thanks for confirming that.
If you’re happy to share a link to your storefront with me here, I can check how this appears for your customers currently.
Would you have previously removed PayPal as an option in your store, which might not be reflected when you view your store on your device?
Try clearing the cache on the browser you’re using to access your store, to ensure you’re seeing the live version of your site online.
Thanks so much - a friend has just come and looked and shown me what I was doing wrong!!
Really appreciate your help though!
Hi again, @LillithEveTees !
Thanks for getting back to me here and I’m glad you were able to get this resolved!
Let us know here whenever we can be of assistance in the future, please.
I will do and thank you so much.
